Cancellation, Returns, Refund Policies

Cancellation, Returns, Refund Policies - We accept cancellations. Cancellation will mean that the customer contacts us before the order is shipped.

Once an order has shipped, the customer can request a return/refund within 30 days from the date of purchase. Returned boxes must be shipped back to TerraCycle at the cost of the customer, at which time the credit card used during purchase will be refunded. In addition, because the boxes are customized at the time of order, the refund amount will be less the following per box fees unless TerraCycle deems that the returned box is in resellable condition:

Small (11x11x20) box: $17.79
Medium (11x11x40) box: $20.48
Large (15x15x37) box: $24.03

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